Return Policy

Returns & Exchanges Policy

We want you to love your MooreMuscle apparel and gear. If something isn’t quite right, we’ll do our best to help.

Return Window

We accept returns on eligible items within 30 days of the delivery date.

Eligibility Requirements

To be eligible for a return, items must be:

  • Unworn and unwashed
  • Free of stains, odors, pet hair, or damage
  • With all original tags and packaging (if applicable)
  • Purchased directly from MooreMuscle.com

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Gift cards
  • Discounted or clearance items marked “Final Sale”
  • Digital products, downloads, or online education content
  • Items that show signs of wear, washing, or alteration

Returns Process

To start a return, please email us at customerservice@mooremuscle.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

We will review your request and provide instructions for returning your item.

Return Shipping Costs

Unless your item is damaged, defective, or you received the wrong product, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original method of payment.

Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Exchanges

If you need a different size or color, the fastest option is to:

  • Request a return for the original item
  • Place a new order for the desired size or color

In some cases, we may be able to process a direct exchange depending on inventory. Email us and we’ll let you know what’s possible.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at customerservice@mooremuscle.com and include:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

Once reviewed, we will arrange a replacement, store credit, or refund based on the situation and product availability.

Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

  • Check your bank or card account again
  • Contact your credit card company or bank, as it may take time for the refund to post

If you’ve done all of this and still have not received your refund, please email us at customerservice@mooremuscle.com.

Contact

For any questions about returns, exchanges, or refunds, please contact us at:
customerservice@mooremuscle.com